Deck Box
Patio Chair
Patio Bar Table
faqs
About Umbrellas
Can I buy the umbrella canopy separately?
Sorry, we do not sell umbrella canopies separately.However, we are proud to offer you an extended canopy fabric warranty, which covers all fabrics we use.
As for Outtra fabric Bluu developed, we offer a 5-year limited warranty guarantee against color fading from normal exposure conditions. Please view our Bluu Care - Warranty & Return for more details.
Can I replace the umbrella canopy?
Yes, you can easily replace the canopy if needed. Bluu canopies are made with superior materials like Outtra and Sunbrella fabrics that are fade-resistant and are backed with long-term warranties.
What are the benefits of an umbrella cover?
The cover is made of 600D heavy duty Oxford fabric with thick PVC coating and features strong waterproof capacity.
1.It can be used to protect your patio umbrella from damage caused by external factors.
2.The PVC waterproof umbrella cover can keep your patio umbrella clean and beautiful when it's not in use for a long time. In other words, it helps to extend the useful life of your umbrella.
* The rod is used for putting the cover over the umbrella and taking it off. Instead of using a stool or small ladder.
We include a cream beige umbrella cover in each package of Maple Pro Market Umbrella,Sequoia Pro Cantilever UmbrellaandBanyan Pro Offset Umbrella.
Why is there a slight color difference between the real canopies and pictures?
1.The color among different batches may be slightly different due to tolerances in the production process.
2.The color difference is literally unavoidable due to different product photography lightingand rendering technology. Even the screen resolution and the color depth of your screen will affect how you see the color of the pictures.
We have tried our best to reduce color differences between displayed images and real umbrellas. But please take the images for reference only.
The pantone color codes are available on the fabric tab of each Bluu patio umbrella page for reference.
Are your umbrellas waterproof?
First of all, our patio umbrellas are designed primarily for sun shades and UV protection. Therefore, we didn't have them waterproof rated. Although it is water-resistant to some extent, we still suggest you close the umbrella and stay indoors when the rain pours.
How wide are the market umbrella center poles?
The diameter of Bluu Market Umbrella center pole is 1.5 inches.
How much wind can a Bluu patio umbrella take?
Bluu patio umbrellas are able to withstand strong winds of level 8 with our bases fulfilled according to lab data. However, we do recommend you close the umbrella when the wind speed reaches 10.8~18.5m/sina real world, because the real-world environment is more complicated than in a lab.
Can I put the umbrella in the salt water pool?
Unfortunately, we do not recommend this. Although all of Bluu patio umbrella frames are aluminum with powder-coated, which will hold up well outdoors for a long run without rusting, the screws, however, are made of iron and there is a riskof rusting and corrosion in salt water.
What are the differences between Maple Pro Market Umbrella styles with different tiers?
In addition to aesthetics, there will be more vent within more tiers of the umbrella canopy so that the stability of the umbrella will be better.
What do I maintain my patio umbrella?
Bluu patio umbrellas require little or no maintenance under normal operating conditions. However, to keep it looking its best, you should clean it from time to time. We recommend spot cleaning your canopies with mild soap or detergent and a soft bristle brush, then allowing them to fully air dry.We recommend closing the canopy when not in use to prevent damage due to adverse weather.
About Umbrella Base
Does this umbrella come with a weighted base?
Compatible weighted bases are sold separately. Weighted bases are necessary to provide stability and safety. We recommend purchasing a set of umbrella and base, and in this way you'll get a higher discount.
How should I choose a good base?
Market Umbrella is compatible with the HDPE Weight Base and Iron Base.
1. Iron Base is recommended for use with patio umbrella tables to maximize the space under the table.
2. The HDPE Weight Baseprovides enough weight at all times and is more stable than Iron Base. We recommend this base in windy areas.
The Cantilever Umbrella is compatible with the Medium Base, the Large Base, and the Mobile Base.
1. Medium Base can only be used with the Sequoia Pro Cantilever Umbrella, which provides the main downforce while meets the need of movement.
2. Large Base can be used with all Bluu Cantilever umbrellas to provide maximum weight. A heavier weight is better for steadying a larger umbrella in windy conditions.
3. The Mobile Base provides almost as much weight as the Large Base while it features a one-handed movement system that allows you to easily move your patio umbrella anywhere.
The Banyan Offset Hanging Umbrella matches theCompact Base, which provides sufficient downforce while saving vertical space.
Can I use water or water and sand and leave the base out in the winter with sub -freezing temps?
If you purchase the plastic base, it is recommended to empty the water or water & sand before winter.
You can also add antifreeze to the water inside the base to prevent the water from freezing.
What is the percentage of sand and water used to fill the base?
First, you should fill the base with sand, which obviously has a higher density than water, until the base is almost fulfilled. Then we add as much water as possible to fill the tiny gaps between sand grains.
About Furniture
What is the weight limit on the bench portion of the 100 gallon and 120 gallon deck box?
600lbs for 100 gallon deck box and 660lbs for 120 gallon deck box.
About Policy
Where can you ship to?
Currently we ship to the 48 contiguous United States. Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska are NOT included.
Why did I order several items but only receive part of them?
Your orders may arrive in separate deliveries. If you receive one package and not the others, we highly recommend waiting until all packages arrive beforeassembling.You can find our shipping confirmation email at the email address you provided, which contains tracking information for each package. If you have more questions, please contact customer service.
How do I change / modify my order?
We can help you modify your order any time before shipment - change an item or your shipping address.Please email us at support@bluu.com ASAP.
How much should I pay for shipment?
All Bluu products have free shipping service. ClickShipping Policyto learn more.
How do I cancel an order?
To cancel a paid order, you will need to email us at support@bluu.com before the order is shipped.
Please note that generally we're not able to stop its transit after it is shipped out. Shipping fees are not refunded after the parcels are shipped out and for returns based on preference.
Will Bluu save my personal information?
We respect your privacy and keep your personal information confidential. When you visit our site, any personal information is stored by your browser in the form of “cookies.” Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser.
Note that this may limit your access to certain features of our site. You can view our full privacy policy here.
Why was my package returned ?
There are multiple reasons your package might have been returned to us: wrong or incomplete address, invalid phone number, or unable to deliver. Please contact the shipping company and remember to provideyour tracking number to find out more information. If you still cannot find your package, please email us at support@bluu.com ASAP. We will try our best to resolve the issue.
What if I received a defective or wrong item?
If you have received a defective item or an item you did not order, please email us at support@bluu.com before initiating a return so that we can properly process the return or exchange for you and provide you information for the return or exchange.
How can I return my parcel?
Please refer to Bluu Care - Warranty & Return for detailed policies and explanation.